Notes on Salesforce delivery
What we learned running Salesforce for universities and non-profits, written by the people who did the work, not by a content team.
Showing articles tagged
- Education 5 min read
Student mentoring: how to improve their chances in the job market
Adam Czeczuk Head of Consulting 10 August 2026 Read the article - Education 7 min read
The Best Management Strategies for Student-Centred Universities — and How to Make Them Operational
Adam Czeczuk Head of Consulting 15 July 2026 Read the article - Education 8 min read
How Higher Education CRM Software Boosts Student Engagement
Adam Czeczuk Head of Consulting 15 July 2026 Read the article - Education 7 min read
The Impact of Student Experience on Retention Rates
Adam Czeczuk Head of Consulting 15 July 2026 Read the article - Managed Services 7 min read
Success in Salesforce Projects: The Strategic Role of Leased Teams in Implementation and Managed Services
Martin Pieńkowski Head of Salesforce 15 July 2026 Read the article - Education 5 min read
How to Personalise the Student Experience with Salesforce Education Cloud
Adam Czeczuk Head of Consulting 15 July 2026 Read the article - Education 5 min read
How Universities Can Improve Student Retention Rates with Salesforce Education Cloud
Adam Czeczuk Head of Consulting 15 July 2026 Read the article - Managed Services 11 min read
How Think Beyond Tailors Salesforce Managed Services to Your Industry
Martin Pieńkowski Head of Salesforce 15 July 2026 Read the article - High-Tech 5 min read
Case Deflection in SaaS: Why Self-Service Is a Strategic Necessity, Not a Cost Cut
Adrian Gawryszewski Head of Technology 15 July 2026 Read the article - Education 7 min read
How Automation Solves the Three Biggest Bottlenecks in University Recruitment
Adam Czeczuk Head of Consulting 15 July 2026 Read the article - Customer Experience 7 min read
How to Build a Seamless Omnichannel Sales Strategy in Salesforce
Martin Pieńkowski Head of Salesforce 15 July 2026 Read the article - Education 8 min read
Salesforce Education Cloud: A Strategic Guide for University Leaders
Adam Czeczuk Head of Consulting 14 July 2026 Read the article - Education 5 min read
Why Higher Education Institutions Must Embrace Digital Transformation
Adam Czeczuk Head of Consulting 14 July 2026 Read the article - E-Commerce 7 min read
How to Build a Salesforce Loyalty Management Strategy That Retains Customers
Adrian Gawryszewski Head of Technology 14 July 2026 Read the article - Automotive 5 min read
How to Build a Resilient Dealership Strategy with Salesforce
Martin Pieńkowski Head of Salesforce 14 July 2026 Read the article - High-Tech 6 min read
How Salesforce CPQ Closes the Revenue Gap for SaaS Companies
Adrian Gawryszewski Head of Technology 14 July 2026 Read the article - High-Tech 6 min read
How Salesforce CPQ Strengthens Customer Retention in High-Tech Organisations
Adrian Gawryszewski Head of Technology 14 July 2026 Read the article - Non-Profit 5 min read
How Salesforce for Nonprofits Turns Fragmented Donor Data Into a Single Source of Truth
Adam Czeczuk Head of Consulting 14 July 2026 Read the article - Managed Services 9 min read
Why Salesforce Managed Services Are Critical After Go-Live
Martin Pieńkowski Head of Salesforce 13 July 2026 Read the article - High-Tech 9 min read
How to Streamline Your Salesforce CPQ Process: A Strategic Guide for Revenue Leaders
Adrian Gawryszewski Head of Technology 13 July 2026 Read the article - Education 4 min read
Personalised Engagement: The Strategic Key to Student Success in Modern Universities
Adam Czeczuk Head of Consulting 13 July 2026 Read the article - Education 6 min read
Is Higher Education Recruitment Really a Buying Process? Rethinking Admissions Through a CRM Lens
Adam Czeczuk Head of Consulting 13 July 2026 Read the article - Customer Experience 6 min read
How Omnichannel Self-Service Transforms B2C Customer Support
Martin Pieńkowski Head of Salesforce 13 July 2026 Read the article - Customer Experience 4 min read
Why Omnichannel Customer Service Is a Strategic Imperative for the Modern Enterprise
Martin Pieńkowski Head of Salesforce 13 July 2026 Read the article - Automotive 6 min read
How Omnichannel Customer Support Transforms Automotive Retail
Martin Pieńkowski Head of Salesforce 13 July 2026 Read the article - Managed Services 6 min read
Why Poland Is a Strategic Nearshoring Destination for Salesforce Managed Services
Martin Pieńkowski Head of Salesforce 13 July 2026 Read the article - High-Tech 12 min read
Maximising B2B SaaS Success: Defining and Setting Up Marketing and Sales Funnel Stages
Adrian Gawryszewski Head of Technology 13 July 2026 Read the article - Managed Services 10 min read
Salesforce Managed Service Provider vs Freelancer: Who Should Manage Your Salesforce Org?
Martin Pieńkowski Head of Salesforce 13 July 2026 Read the article - Education 9 min read
How to Build a Student Recruitment Strategy That Converts: A Salesforce-Led Approach
Adam Czeczuk Head of Consulting 13 July 2026 Read the article - Managed Services 9 min read
How a Salesforce Managed Services Partner Frees Internal Teams to Focus on Strategy
Martin Pieńkowski Head of Salesforce 13 July 2026 Read the article - High-Tech 5 min read
How to Build Self-Service Onboarding That Scales with Salesforce Experience Cloud
Adrian Gawryszewski Head of Technology 13 July 2026 Read the article - E-Commerce 5 min read
How to Overcome the Challenges of Building and Managing Loyalty Programmes
Adrian Gawryszewski Head of Technology 10 July 2026 Read the article - High-Tech 6 min read
How to Create Product Bundles in Salesforce CPQ: A Strategic Guide for Revenue Leaders
Adrian Gawryszewski Head of Technology 10 July 2026 Read the article - High-Tech 8 min read
How to Lower Customer Churn with Omnichannel Communication in Salesforce
Adrian Gawryszewski Head of Technology 10 July 2026 Read the article - Education 7 min read
How Salesforce for Education Changes University Operations
Adam Czeczuk Head of Consulting 10 July 2026 Read the article - High-Tech 6 min read
Customer Onboarding in SaaS: How to Turn Trial Users into Paying Customers with Salesforce
Adrian Gawryszewski Head of Technology 9 July 2026 Read the article - Beyond the Cloud 11 min read
How Salesforce Powers Digital Transformation Across UAE Education Institutions
Adam Czeczuk Head of Consulting 9 July 2026 Read the article - Managed Services 9 min read
Why Full-Service Salesforce Services Matter: Beyond Basic Admin Support
Martin Pieńkowski Head of Salesforce 9 July 2026 Read the article - Customer Experience 7 min read
Agentforce Service Agent in Salesforce: A Strategic Guide for Decision-Makers
Adrian Gawryszewski Head of Technology 8 July 2026 Read the article - High-Tech 7 min read
How to Measure Customer Satisfaction in SaaS Businesses
Adrian Gawryszewski Head of Technology 8 July 2026 Read the article - Education 6 min read
How to Build a Strategic Student Recruitment Pipeline with Salesforce Education Cloud
Adam Czeczuk Head of Consulting 8 July 2026 Read the article - Education 6 min read
Audience Segmentation in University Recruitment: A Strategic Approach to Admissions
Adam Czeczuk Head of Consulting 7 July 2026 Read the article - Customer Experience 7 min read
Salesforce ADA and WCAG Compliance: A Practical Accessibility Guide
Adam Czeczuk Head of Consulting 7 July 2026 Read the article - Integration 8 min read
The 5 Best Salesforce Integration Middleware Tools in 2026
Adrian Gawryszewski Head of Technology 7 July 2026 Read the article - Beyond the Cloud 11 min read
How to Manage ESG in Salesforce Net Zero Cloud
Adam Czeczuk Head of Consulting 6 July 2026 Read the article - Education 9 min read
How CRM for University Admissions Improves Efficiency and Applicant Confidence
Adam Czeczuk Head of Consulting 6 July 2026 Read the article - Education 11 min read
Student Recruitment Journey: Why Candidates Need Multiple Touchpoints Before They Apply
Adam Czeczuk Head of Consulting 3 July 2026 Read the article - Education 6 min read
Why a Student-Centred Approach Matters in Higher Education
Adam Czeczuk Head of Consulting 2 July 2026 Read the article - Customer Experience 10 min read
Web Accessibility in Salesforce Experience Cloud: A Practical WCAG Guide
Adam Czeczuk Head of Consulting 23 June 2026 Read the article - E-Commerce 6 min read
Maximising Customer Retention with Salesforce Loyalty Management
Adrian Gawryszewski Head of Technology 10 June 2026 Read the article - Managed Services
Salesforce Internal Admin and Managed Services Partner: Augmentation, not displacement
Martin Pieńkowski Head of Salesforce 28 May 2026 Read the article - Pharma 10 min read
Salesforce vs. Veeva: Choosing the Right Pharma CRM
Adrian Gawryszewski Head of Technology 22 January 2026 Read the article - Pharma 10 min read
Transforming Healthcare Delivery: Omni-Channel Communication in Salesforce Health Cloud
Adrian Gawryszewski Head of Technology 21 January 2026 Read the article - Pharma 9 min read
Top 7 Features of Salesforce Health Cloud for Streamlined Patient Management
Adrian Gawryszewski Head of Technology 20 January 2026 Read the article - Beyond the Cloud 9 min read
Top Salesforce Partners in Poland – 2026 Overview
Martin Pieńkowski Head of Salesforce 9 January 2026 Read the article - Beyond the Cloud 13 min read
Top Salesforce Partners in UAE – 2026 Trusted Experts Overview
Martin Pieńkowski Head of Salesforce 5 January 2026 Read the article - Pharma 7 min read
Salesforce Partnership with IQVIA to Accelerate the Development of Life Sciences Cloud
Adrian Gawryszewski Head of Technology 21 November 2025 Read the article - Education 9 min read
8 UK Universities That Improved Student Success with Salesforce
Adam Czeczuk Head of Consulting 17 November 2025 Read the article - Education 10 min read
The Role of Salesforce for Higher Education in Student Recruitment and Retention
Adam Czeczuk Head of Consulting 28 October 2025 Read the article - Managed Services 10 min read
Salesforce Managed Services Scope: From Quick Fixes to Strategic Roadmapping
Martin Pieńkowski Head of Salesforce 21 October 2025 Read the article - Beyond the Cloud 7 min read
How UAE Banks and Fintech Companies Use Salesforce to Power Personalized Customer Experiences
Martin Pieńkowski Head of Salesforce 20 October 2025 Read the article - Pharma 8 min read
How Salesforce Helps Healthcare Providers Streamline Revenue Cycle Management
Adrian Gawryszewski Head of Technology 16 October 2025 Read the article - Beyond the Cloud 7 min read
Strategic Salesforce Consulting in Dubai: How to Align CRM, CX, and Automation
Martin Pieńkowski Head of Salesforce 6 October 2025 Read the article - Pharma 7 min read
How to Improve Pharma Sales Performance with Salesforce Field Service
Adrian Gawryszewski Head of Technology 29 September 2025 Read the article - Managed Services 8 min read
From Admin to Architect: How a Salesforce MSP Covers the Full Talent Spectrum
Martin Pieńkowski Head of Salesforce 26 September 2025 Read the article - Managed Services 9 min read
Managed Services for Salesforce Marketing Cloud
Martin Pieńkowski Head of Salesforce 22 September 2025 Read the article - Beyond the Cloud 8 min read
Saudi Arabia Vision 2030: The Digital Transformation and What Global Investors Need to Know about It
Martin Pieńkowski Head of Salesforce 27 August 2025 Read the article - Pharma 10 min read
Salesforce Use Cases Across the Pharmaceutical Industry
Adrian Gawryszewski Head of Technology 26 August 2025 Read the article - Education 8 min read
Salesforce Solutions That Elevate University Recruitment and Admissions
Adam Czeczuk Head of Consulting 12 August 2025 Read the article - Beyond the Cloud 8 min read
Salesforce for Energy: Scaling Renewable Asset Management from UAE Using Salesforce Field Service
Adrian Gawryszewski Head of Technology 8 August 2025 Read the article - Beyond the Cloud 8 min read
9 Real Estate Firms in UAE Closing More Deals with Salesforce
Martin Pieńkowski Head of Salesforce 4 July 2025 Read the article - Pharma 8 min read
Salesforce Life Sciences Cloud: a Complete Overview for Pharma CRM
Adrian Gawryszewski Head of Technology 24 June 2025 Read the article - Automotive 9 min read
Leveraging Salesforce for Automotive Innovation
Martin Pieńkowski Head of Salesforce 17 June 2025 Read the article - High-Tech 7 min read
Contract renewals in Salesforce: challenges & best practice
Adrian Gawryszewski Head of Technology 10 June 2025 Read the article - Beyond the Cloud 8 min read
Salesforce Experience Cloud for PropTech: Building Portals That Convert
Adrian Gawryszewski Head of Technology 6 June 2025 Read the article - Beyond the Cloud 9 min read
Digital Transformation in the Emirates: Salesforce as the Engine of Innovation
Martin Pieńkowski Head of Salesforce 5 June 2025 Read the article - Beyond the Cloud 7 min read
How Hyperforce Transforms Salesforce Implementation for Enterprises in the Middle East
Martin Pieńkowski Head of Salesforce 2 June 2025 Read the article - Beyond the Cloud 6 min read
How to Evaluate Salesforce Partners in UAE: Tips for Success
Martin Pieńkowski Head of Salesforce 14 May 2025 Read the article - Education 9 min read
How to Improve Admissions in Higher Education with Salesforce Education Cloud?
Adam Czeczuk Head of Consulting 12 May 2025 Read the article - Education 9 min read
A Comprehensive Guide to Salesforce Education Cloud in Your Institution
Adam Czeczuk Head of Consulting 30 April 2025 Read the article - Integration 8 min read
Transform Your Business: Top Payment Gateways for Salesforce Integration and Use Cases
Adrian Gawryszewski Head of Technology 3 April 2025 Read the article - Integration 5 min read
Customer Feedback: An Overview of Salesforce – Qualtrics Integration
Adrian Gawryszewski Head of Technology 2 April 2025 Read the article - Pharma 5 min read
Salesforce Life Sciences Cloud Roadmap
Adrian Gawryszewski Head of Technology 5 March 2025 Read the article - Customer Experience 7 min read
Understanding the Technology Behind the Atlas Reasoning Engine in Salesforce Agentforce
Adrian Gawryszewski Head of Technology 3 March 2025 Read the article - Customer Experience 6 min read
Multi-Cloud Capabilities for Your Customer Service Transition: Migration from Zendesk to Salesforce
Adrian Gawryszewski Head of Technology 26 February 2025 Read the article - Customer Experience 7 min read
Exploring Agent Builder for Salesforce Agentforce
Adrian Gawryszewski Head of Technology 13 February 2025 Read the article - Customer Experience 9 min read
Zendesk to Salesforce Migration: Why Choose the #1 Service Cloud?
Adrian Gawryszewski Head of Technology 6 February 2025 Read the article - Customer Experience 6 min read
Salesforce Agentforce: Powerful AI Agents for Your Business
Adrian Gawryszewski Head of Technology 23 January 2025 Read the article - Pharma 4 min read
Revolutionizing Pharma CRM: Salesforce Solutions for Life Sciences Industry
Adrian Gawryszewski Head of Technology 13 January 2025 Read the article - Pharma 5 min read
Salesforce Life Sciences CRM for Pharma
Adrian Gawryszewski Head of Technology 3 January 2025 Read the article - Pharma 6 min read
Veeva and Salesforce Split: A New Pharma CRM Revolution?
Adrian Gawryszewski Head of Technology 8 November 2024 Read the article - E-Commerce 6 min read
Evolve Your Loyalty Program into a Loyalty Experience with Salesforce Solutions for E-Commerce
Adrian Gawryszewski Head of Technology 29 October 2024 Read the article - E-Commerce 7 min read
Plan and Design Loyalty Programs with Salesforce Capabilities
Adrian Gawryszewski Head of Technology 24 October 2024 Read the article - High-Tech 8 min read
Why do SaaS companies need to run operations from one place?
Adrian Gawryszewski Head of Technology 4 October 2024 Read the article - High-Tech 6 min read
A Comprehensive Guide to Customer Onboarding in Salesforce
Adrian Gawryszewski Head of Technology 30 September 2024 Read the article - Automotive 7 min read
The Technology Trap: Why Dealers Stay with Outdated Systems?
Martin Pieńkowski Head of Salesforce 18 September 2024 Read the article - High-Tech 5 min read
Insights into the Dynamics of SaaS Revenue Forecasting
Adrian Gawryszewski Head of Technology 14 September 2024 Read the article - Automotive 7 min read
Business Intelligence and Data Analytics for dealers’ and NSCs
Martin Pieńkowski Head of Salesforce 9 September 2024 Read the article - High-Tech 7 min read
MRR and ARR in Salesforce for subscription-based startups companies
Adrian Gawryszewski Head of Technology 1 September 2024 Read the article - Education 5 min read
Digitalizing Student Admission: Paperless recruitment process
Adam Czeczuk Head of Consulting 31 July 2024 Read the article - Education 5 min read
Genesys Cloud CX in education
Adam Czeczuk Head of Consulting 23 July 2024 Read the article - Managed Services 6 min read
Nearshoring Managed Services – what is it?
Martin Pieńkowski Head of Salesforce 14 July 2024 Read the article - High-Tech 6 min read
How to Manage Subscription Products with Salesforce Sales Cloud
Adrian Gawryszewski Head of Technology 10 July 2024 Read the article - Education 6 min read
How to implement a student-centered approach at the university?
Adam Czeczuk Head of Consulting 8 July 2024 Read the article - High-Tech 7 min read
Unlocking the Potential of Guided Selling: A Comprehensive Guide
Adrian Gawryszewski Head of Technology 25 June 2024 Read the article - High-Tech 6 min read
From lead generation to contract renewal in XaaS: Managing customer lifecycle in Salesforce
Adrian Gawryszewski Head of Technology 21 June 2024 Read the article - High-Tech 5 min read
How to streamline CPQ processes in SaaS B2B model companies?
Adrian Gawryszewski Head of Technology 19 June 2024 Read the article - High-Tech 4 min read
Why do SaaS companies need CPQ software?
Adrian Gawryszewski Head of Technology 13 June 2024 Read the article - High-Tech 5 min read
How can SaaS companies make great first impressions with Salesforce CPQ?
Adrian Gawryszewski Head of Technology 10 June 2024 Read the article - High-Tech 6 min read
Subscription Management: How to upsell and manage contract renewals in Salesforce?
Adrian Gawryszewski Head of Technology 6 June 2024 Read the article - High-Tech 10 min read
How to align the B2B SaaS buyer’s journey & marketing content
Adrian Gawryszewski Head of Technology 22 May 2024 Read the article - Managed Services 4 min read
The Benefits of Managed Services in Nearshoring
Martin Pieńkowski Head of Salesforce 24 April 2024 Read the article - Automotive 5 min read
Why is it important to use an effective lead management system?
Martin Pieńkowski Head of Salesforce 24 April 2024 Read the article - Automotive 5 min read
Customer journey with Lead Management System in Automotive Industry
Martin Pieńkowski Head of Salesforce 24 April 2024 Read the article - Managed Services 6 min read
Nearshoring in the EU: Balancing Quality and Budget in the IT Industry
Martin Pieńkowski Head of Salesforce 24 April 2024 Read the article - E-Commerce 4 min read
What is Journey Builder? How to get the most out of it?
Adrian Gawryszewski Head of Technology 4 March 2024 Read the article - Customer Experience 10 min read
Salesforce Customer 360 Audiences – Gain Full Customer View
Adrian Gawryszewski Head of Technology 4 March 2024 Read the article - Customer Experience 5 min read
Salesforce Marketing Cloud Implementation Unlocks Marketing Strategies
Adrian Gawryszewski Head of Technology 4 March 2024 Read the article - Education 7 min read
Employee Retention Surveys Elevate University Performance
Adam Czeczuk Head of Consulting 4 March 2024 Read the article - E-Commerce 5 min read
How Journey Builder Boosts Customer Journey Mapping Process?
Adrian Gawryszewski Head of Technology 4 March 2024 Read the article - Beyond the Cloud 11 min read
What is the CPQ data model and its key components?
Adrian Gawryszewski Head of Technology 4 March 2024 Read the article - Education 5 min read
Transform Learning Experience with Salesforce for Education
Adam Czeczuk Head of Consulting 4 March 2024 Read the article - High-Tech 5 min read
How to create an approval process for quotes?
Adrian Gawryszewski Head of Technology 4 March 2024 Read the article - Education 4 min read
Salesforce Student Support Services to Innovate Universities
Adam Czeczuk Head of Consulting 4 March 2024 Read the article - Education 7 min read
The Impact of Student Recruitment Software on University
Adam Czeczuk Head of Consulting 1 March 2024 Read the article - Automotive 4 min read
How does Salesforce address the challenges of car dealers?
Martin Pieńkowski Head of Salesforce 18 February 2024 Read the article - Automotive 6 min read
10 Powerful Ways to Use Salesforce as Lead Management System for your Dealership
Martin Pieńkowski Head of Salesforce 10 February 2024 Read the article - Education 8 min read
How to keep your university employees from quiet quitting?
Adam Czeczuk Head of Consulting 18 December 2023 Read the article - Education 7 min read
Targeting the right students with lead generation
Adam Czeczuk Head of Consulting 9 October 2023 Read the article - Education 5 min read
How to personalize student experiences with Education Cloud?
Adam Czeczuk Head of Consulting 1 October 2023 Read the article - Education 6 min read
Education Cloud: Digital transformation with a multichannel approach
Adam Czeczuk Head of Consulting 24 September 2023 Read the article - Education 6 min read
5 Ways to Increase Student Engagement
Adam Czeczuk Head of Consulting 7 April 2023 Read the article - Education 8 min read
What do you need to know about Quiet Quitting in higher education?
Adam Czeczuk Head of Consulting 14 February 2023 Read the article - Education 7 min read
How to Create a University Culture of Student Success?
Adam Czeczuk Head of Consulting 12 January 2023 Read the article - E-Commerce 3 min read
Why Consumer Independence Matters: Building Self-Service Journeys That Convert
Martin Pieńkowski Head of Salesforce 7 December 2021 Read the article - E-Commerce 4 min read
Customer journey in Salesforce
Martin Pieńkowski Head of Salesforce 4 November 2021 Read the article - E-Commerce 6 min read
Customer-centric. How to achieve it with Salesforce?
Martin Pieńkowski Head of Salesforce 4 October 2021 Read the article - E-Commerce 6 min read
E-Commerce B2B
Martin Pieńkowski Head of Salesforce 30 June 2021 Read the article - Non-Profit 4 min read
Non-Profit Organizations: Donor Relationships Management
Adam Czeczuk Head of Consulting 16 February 2021 Read the article
We haven't written about that yet.
Here's what we have been writing about: one of these might be closer to your question than it looks.
- Education 5 min read
Student mentoring: how to improve their chances in the job market
Adam Czeczuk Head of Consulting 10 August 2026 Read the article - Education 7 min read
The Best Management Strategies for Student-Centred Universities — and How to Make Them Operational
Adam Czeczuk Head of Consulting 15 July 2026 Read the article - Education 8 min read
How Higher Education CRM Software Boosts Student Engagement
Adam Czeczuk Head of Consulting 15 July 2026 Read the article
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