Data silos
Sales can't see support. Marketing can't see either. Decisions get made on half the picture.
All we do is Salesforce. And we're selective about who does it.
We design, implement and support Salesforce. Whether you're still weighing it up or already running it, you work with the people who have delivered these projects before — not an account manager passing them on. Just 8% of candidates pass our technical interview.
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Two ways in. One team +47 that fits either.
Path 1
New to Salesforce
You know something has to change, but not which tool, or whether Salesforce is even the answer. Let's start with the problem, not the platform.
Martin Pieńkowski
Head of Salesforce“When a team is still choosing a direction, we keep the first step diagnostic: define the operating problem before recommending Salesforce scope.”
See how we'd approach it
Path 2
Already running Salesforce
You have the platform, but not the hands. Our Managed Services team keeps your org healthy, releases moving and the backlog under control.
Kamil Habaj
Salesforce Architect“For an existing org, the fastest gains usually come from backlog triage, a regular release rhythm and a clear owner for everyday optimisation.”
Get expert support
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Most teams don't have a software problem. They have a fragmentation problem.
None of it looks like a crisis. It looks like a report nobody quite trusts, a release waiting on one person, and a tool that never fully landed. Three symptoms, one root cause.
Stalled systems
You've bought tools before. They sit half-adopted, and the value never arrived.
Stretched teams
Even where the platform is right, there aren't enough expert hands to move it forward.
Martin Pieńkowski Founder
“We fix all three by treating Salesforce as one connected system, and staffing it with people who've done it before.”
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Salesforce consulting, end to end.
From first design to long-term optimisation, delivered by certified specialists who stay past go-live.
Olga Zwijacz Solutions Architect
“The best architecture is the one nobody notices: it just makes the next three years easier, not harder.”
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Deep in a few sectors, not shallow across all of them.
Our flagship
Education
Our flagship sector, and the one Salesforce awarded us an Education competency for. From admissions to alumni, we unify the entire student lifecycle in one system.
What usually breaks
- Recruitment, marketing and support each see a different student.
- At-risk students surface weeks too late.
- Admissions work stays manual and slow.
- Registry, careers and wellbeing teams work from separate records: nobody sees the whole student.
- Leadership can't get a straight answer on conversion, continuation or alumni giving without a manual report.
Where Salesforce helps
- One record from first enquiry to alumni giving.
- Early signals that flag students before they withdraw.
- An admissions journey that runs itself.
- One student record shared across every department that touches them.
- Live dashboards leadership can trust, without chasing a report.
Relevant services
Salesforce Implementation Experience Cloud Marketing Cloud Managed Services
Where Salesforce helps
- One record from first enquiry to alumni giving.
- Early signals that flag students before they withdraw.
- An admissions journey that runs itself.
- One student record shared across every department that touches them.
- Live dashboards leadership can trust, without chasing a report.
What usually breaks
- Recruitment, marketing and support each see a different student.
- At-risk students surface weeks too late.
- Admissions work stays manual and slow.
- Registry, careers and wellbeing teams work from separate records: nobody sees the whole student.
- Leadership can't get a straight answer on conversion, continuation or alumni giving without a manual report.
One student, end to end, in a single system.
The journey most CRMs lose track of the moment someone enrols.
Non-Profit
Technology that powers your mission, without the corporate jargon or the enterprise price tag. We help lean teams do more with tight budgets.
What usually breaks
- Donor, volunteer and beneficiary data live in separate spreadsheets.
- Lean teams spend hours on admin instead of the mission.
- Reporting to funders eats days you don't have.
Where Salesforce helps
- One view of every donor, volunteer and beneficiary.
- Automations that give small teams their time back.
- Funder-ready reporting in a few clicks.
Relevant services
Salesforce Implementation Integration Managed Services
Where Salesforce helps
- One view of every donor, volunteer and beneficiary.
- Automations that give small teams their time back.
- Funder-ready reporting in a few clicks.
What usually breaks
- Donor, volunteer and beneficiary data live in separate spreadsheets.
- Lean teams spend hours on admin instead of the mission.
- Reporting to funders eats days you don't have.
More mission, less admin.
Where mission-driven teams usually meet us.
Understanding the organisation's business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.
17,500 Students
360° Candidate View
6 Campuses
Agata Wysocka SWPS University
The Think Beyond team has been nothing short of amazing when it comes to delivering continuous Salesforce support. I am constantly impressed by their responsiveness, expertise, and attention to detail. They have gone above and beyond to ensure that our Salesforce instance is optimized for our business needs.
Managed Engagement
Cleared Support backlog
Re-engaged Users
Eva Karnaukh VP of Business Operations, Virtana
A unified Nonprofit Success Pack that consolidated ten bank accounts and Tax Office statements, partly automated mailing for the 1.5% tax donation campaign, and gave Viva! a 360° view of every donor.
10 Bank Accounts
360° Donor Visibility
Partial 1.5% Mailing Automation
Viva! Foundation Viva! Foundation
Alexandra Cieciura Education Cloud Architect
“Every configuration decision should trace back to a moment in the student journey, or we're building the wrong thing.”
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Martin Pieńkowski Founder
“A sector we genuinely love: the technology should serve the mission, never the other way around.”
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8%
of candidates pass our technical interview
So you work with genuine seniors, not juniors learning on your project.
Meet a few who got through.
“I'd shipped three Salesforce orgs before I even applied.”
Senior ConsultantTypicallyreplies in 15 min
- Solution Architect: Certs got me the interview; judgement got me the job.
- Business Analyst: The bar was brutal. That's exactly why I wanted in.
- Education Cloud Consultant: They cared that I'd say 'no' to the wrong build.
- Integration Specialist: I had to defend my design, not just demo it.
- Technical Lead: Eight percent get through. I made sure I was one.
50+
Salesforce experts
A boutique team, deep enough to deliver, small enough to care.
130+
Salesforce certifications
Across every cloud you're likely to need.
4.93
CSAT on AppExchange
Verified by Salesforce, not self-reported.
60+
completed projects
Patterns we've seen before, so you don't pay to discover them.
How ready is your team to get value from Salesforce?
A few quick questions. No email wall to see your result.
Question 1 of 4
Do you already use Salesforce?
Martin Pieńkowski Founder
“First we work out whether this is about choosing a direction, or the health of an org you already run.”
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Question 2 of 4
Which sector are you in?
Question 3 of 4
Biggest bottleneck right now?
Question 4 of 4
Team size handling it internally?
Proof, not promises.
All testimonials
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SWPS University
“Understanding the organisation's business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.”
Agata Wysocka SWPS University17,500 Students360° Candidate View6 CampusesSWPS University
See moreAgata Wysocka
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Virtana
“The Think Beyond team has been nothing short of amazing when it comes to delivering continuous Salesforce support. I am constantly impressed by their responsiveness, expertise, and attention to detail. They have gone above and beyond to ensure that our Salesforce instance is optimized for our business needs.”
Eva Karnaukh VP of Business Operations, VirtanaManaged EngagementCleared Support backlogRe-engaged UsersVirtana
See moreEva Karnaukh
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Viva! Foundation
A unified Nonprofit Success Pack that consolidated ten bank accounts and Tax Office statements, partly automated mailing for the 1.5% tax donation campaign, and gave Viva! a 360° view of every donor.
10 Bank Accounts360° Donor VisibilityPartial 1.5% Mailing AutomationSee moreViva! Foundation
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You'll work with people, not a portal.
50+ Salesforce experts, led by people who've delivered this work before. When you talk to us, you talk to the team that does the work.
+44
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Martin Pieńkowski
Transformation Change Management Lead
Typically responds in 15 minChange StrategyNewCultural AlignmentTraining Design
Adam Czeczuk
Lead Nonprofit Cloud Architect
Typically responds in 15 minMission-Critical ArchitectureData MigrationDonor Strategy
Adrian Gawryszewski
Nonprofit Cloud Consultant
Typically responds in 15 minGrant ManagementNewVolunteer JourneysImpact Analysis
Adam Pęczkowski
Principal Global Fundraising Strategist
Typically responds in 15 minInternational MarketsNewSupporter PortalsRelationship ManagementAlexandra Cieciura
Grant Management Lead
Typically responds in 15 minVolunteer JourneysImpact AnalysisDonor Strategy
Aneta Karpeta
Programme Design Lead
Typically responds in 15 minProgramme DesignNewMission WorkflowsAgile Impact
Bart Adamowicz
Education Cloud Architect
Typically responds in 15 minStudent JourneysNewAdmissions AutomationEducation Cloud
Emilia Skulimowska
Student Journey Consultant
Typically responds in 15 minAdmissions AutomationEducation CloudHESA Reporting
Gregory Foit
Admissions & Recruitment Lead
Typically responds in 15 minEducation CloudHESA ReportingAlumni Engagement
Igor Szymończyk
Nonprofit Cloud Solution Lead
Typically responds in 15 minSolution DesignNewProduct StrategyFast Deployment
Jacob Błoch
Head of Product Excellence - Charity
Typically responds in 15 minProduct RoadmapNewOrganisational VisionInvestment Strategy
Julia Kląskała
Platform Solution Architect
Typically responds in 15 minRevenue OperationsNewCPQProduct AnalyticsKamil Habaj
Product-Led Growth Consultant
Typically responds in 15 minCPQProduct AnalyticsAPI Integration
Charles Sielkski
Resilient Cloud Infrastructure Lead
Typically responds in 15 minDisaster RecoveryNewHigh AvailabilityInfrastructure Audit
Catherine Wilk-Uljasz
Financial Services Cloud Architect
Typically responds in 15 minClient OnboardingNewAudit TrailsClaims Automation
Martin Drozdowski
Compliance Process Lead
Typically responds in 15 minAudit TrailsClaims AutomationKYC Processes
Martin Kozub
Client Onboarding Strategist
Typically responds in 15 minClaims AutomationKYC ProcessesDisaster Recovery
Margaret Przewłocka
Dealer Operations Consultant
Typically responds in 15 minDealer OperationsNewLead ManagementConsent Management
Norbert Rzepa
Automotive CRM Architect
Typically responds in 15 minLead ManagementConsent ManagementField ServiceOlga Zwijacz
NGO Business Analyst
Typically responds in 15 minProcess DesignNewImpact AnalysisStakeholder Management
Patricia Kłodnicka
Utilities CRM Architect
Typically responds in 15 minLegacy IntegrationNewBilling JourneysChurn Prevention
Paul Najdzion
Customer Retention Lead
Typically responds in 15 minBilling JourneysChurn PreventionField Operations
Peter Olszewski
Mission Impact Strategist
Typically responds in 15 minUI/UX DesignNewMobile-First DesignSupporter Portals
Sandra Hoffman
Commerce Cloud Consultant
Typically responds in 15 minCustomer 360NewOrder ManagementLoyalty Programmes
Sebastian Marciniak
Omnichannel Strategist
Typically responds in 15 minOrder ManagementLoyalty ProgrammesPersonalisation
Thomas Indyk
Social Impact Data Scientist
Typically responds in 15 minMachine LearningNewPredictive ModellingData Visualisation
Wojciech Nowak
Life Sciences Data Lead
Typically responds in 15 minHealth Data GovernanceNewField EngagementQuality Processes
Luke Siwanowicz
Clinical Engagement Consultant
Typically responds in 15 minField EngagementQuality ProcessesConsent Management
Jake Whitehead
Business Development Manager
Typically responds in 15 minPipeline DevelopmentQualificationPartner Enablement
Rod Martinsmith
Business Development Manager
Typically responds in 15 minEnterprise SalesUK MarketAccount Strategy
Enterprise-grade, by default.
Sales Cloud
Pipeline your leadership can trust, and a daily workflow your sellers don't work around.
Stages that match reality
Defined against how deals actually progress, so forecast conversations start from evidence rather than opinion.
Less admin per rep
Automation on the steps sellers repeat: logging, follow-ups and handovers between teams.
One view of the account
Marketing, service and finance context on the same record, so nobody sells into a problem they cannot see.
Kamil Habaj
“Sales Cloud should give leadership pipeline truth while making daily seller workflows lighter, not heavier.”
Salesforce Architect
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Service Cloud
Queues, SLAs and knowledge built around how your support team actually resolves work.
Routing that matches skills
Cases reach the person who can close them, not the next available inbox.
SLAs you can defend
Response and resolution targets modelled per channel and priority, with the reporting to back them up.
Knowledge that gets used
Articles surfaced inside the case, maintained by the agents closest to the problem.
Sebastian Marciniak
“Service Cloud works when queues, SLAs and knowledge are built around how support actually resolves work.”
Senior Salesforce Developer
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Experience Cloud
An external portal sits directly on your CRM data, so permissions and data design come first, not last.
Permission design first
Sharing rules, profiles and record access modelled before a single page is built.
Self-service that deflects
The journeys customers or partners repeat most, made completable without raising a case.
One identity across channels
Portal, community and support all authenticate against the same contact record.
Wojciech Nowak
“Experience Cloud needs careful permission and data design because the external experience sits directly on CRM context.”
Senior Salesforce Developer
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Marketing Cloud
Journeys, consent and CRM data designed as one operating loop, not separate campaign tooling.
Consent as a data model
Preference and lawful basis held where every system can read them, not in a spreadsheet beside the campaign.
Journeys tied to CRM state
Sends triggered by what the record actually shows, so timing follows the customer rather than the calendar.
Reporting that holds up
Attribution you can interrogate, including an honest line on where the data stops being reliable.
Emilia Skulimowska
“Marketing Cloud needs clean CRM data, consent logic and journey governance before automation can scale safely.”
Salesforce Consultant
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CPQ
Commercial rules translated into a guided flow: fewer quoting errors, without slowing the sales team down.
Rules in the system
Discount approvals, bundles and eligibility encoded once, then applied the same way every time.
Quote to order without re-keying
One data path from configuration through contract to invoice.
Renewals and amendments
Mid-term change handled as a first-class case, not a manual rebuild of the quote.
Martin Pieńkowski
“CPQ should translate commercial rules into a guided flow, reducing quote errors without slowing down sales teams.”
Head of Salesforce
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Agentforce
An agent earns its place when the use case is narrow, measurable and connected to data you already trust.
Start where the volume is
One repeatable, high-frequency task with a clear success measure, not an assistant for everything.
Grounded in your records
Answers drawn from Salesforce data under defined access, so the agent can never see what the user cannot.
A human path out
Escalation, logging and review built in from the first release, not added after the first complaint.
Adam Czeczuk
“Agentforce makes sense when the use case is narrow, measurable and connected to trusted Salesforce data.”
Head of Consulting
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MuleSoft
The right layer when integration needs reuse, governance and resilience across more than one process.
Reusable APIs, not point-to-point
Interfaces designed to be consumed more than once, with contracts and versioning.
Failure handled on purpose
Retries, dead letters and alerting defined per integration, so silent data loss surfaces immediately.
Visible ownership
Who owns each API, what depends on it, and what breaks if it changes.
Martin Drozdowski
“MuleSoft is the right layer when integration needs reuse, governance and resilience across more than one process.”
Salesforce Developer
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- Secure by design
Access and permissions are designed in from day one: least-privilege by default, not retrofitted after go-live.
- Governed delivery
GDPR- and UK GDPR-aligned ways of working, documented decisions, and data, IP and environments that stay yours.
- Reliable releases
Version control, tested deployments and a disciplined release flow, so changes land predictably.
- Continuity and handover
Documentation and knowledge transfer are part of delivery: your team can run what we built.
Tell us where you are. We'll tell you what's possible.
“We start with your problem, not our product. That's the whole difference.”
Martin Pieńkowski Founder
50+ Salesforce experts
The people behind it
Thanks. We typically reply in 15 min.
Do we need Salesforce, or should we fix the process first?
Martin Pieńkowski
Founder
Maybe. We start with the problem you need to solve, then say whether Salesforce is the right route. If it is, we map the first sensible move. If it isn't, you'll hear that in the first call rather than after the invoice.
Can you support an existing Salesforce org without rebuilding it?
Catherine Wilk-Uljasz
Managed Services Lead
Yes. We usually start with a health check: what is working, what is blocking delivery and where managed services can make progress without a rebuild.
Do you work with UK universities and education teams?
Alexandra Cieciura
Education Cloud Architect
Yes. Education is our flagship sector. We work across student recruitment, enrolment and service journeys, then bring in Education Cloud where it helps.
How quickly can we understand the next step?
Olga Zwijacz
Solutions Architect
Usually after a short discovery. We look at the current setup, the constraint and the people involved, then scope the next practical step.
Where are you based?
Peter Olszewski
Marketing Cloud Consultant
We are headquartered in Poland and deliver across the UK and DACH. For UK clients, we make the delivery setup clear before scope is agreed.
How is delivery set up for UK clients?
Emilia Skulimowska
Integration Specialist
We use a transparent European delivery model: senior consultants based in Europe, UK-hours overlap and one accountable point of contact from kick-off to go-live.
Martin Pieńkowski
Founder
Maybe. We start with the problem you need to solve, then say whether Salesforce is the right route. If it is, we map the first sensible move. If it isn't, you'll hear that in the first call rather than after the invoice.
Catherine Wilk-Uljasz
Managed Services Lead
Yes. We usually start with a health check: what is working, what is blocking delivery and where managed services can make progress without a rebuild.
Alexandra Cieciura
Education Cloud Architect
Yes. Education is our flagship sector. We work across student recruitment, enrolment and service journeys, then bring in Education Cloud where it helps.
Olga Zwijacz
Solutions Architect
Usually after a short discovery. We look at the current setup, the constraint and the people involved, then scope the next practical step.
Peter Olszewski
Marketing Cloud Consultant
We are headquartered in Poland and deliver across the UK and DACH. For UK clients, we make the delivery setup clear before scope is agreed.
Emilia Skulimowska
Integration Specialist
We use a transparent European delivery model: senior consultants based in Europe, UK-hours overlap and one accountable point of contact from kick-off to go-live.
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