Genesys Cloud CX

for Salesforce

Gain a comprehensive, unified view of your customer touchpoints across platforms.

Transform your workspace with dynamic wallboards that display real-time data. This helps you to manage and execute customer experience and expectations.

Use performance monitoring and reporting. Track key metrics and trends effortlessly, enabling you to exploit the power of Salesforce and Genesys Cloud CX integration.

Track key performance indicators (KPIs), providing valuable insights into your call centre performance.

Create a cohesive contact centre environment that optimises processes, boosts productivity, and elevates overall service quality.

Develop a 360-degree view in Salesforce by aggregating all data about activities performed by your team in Genesys Cloud CX.

Use the Genesys Cloud CX capabilities for managing all inbound and outbound calls.

Provide customers with a unified and cohesive experience, regardless of whether they interact through email, social media, phone calls, chat, in-person visits, or any other channel. Operate across multiple communication channels in a consistent and integrated manner.

Achieve full compliance with Salesforce standards with no-code connectivity, allowing you to establish an efficient connection with Genesys Cloud CX in just a few minutes.

Unlock the combined potential of industry leaders: Salesforce and Genesys Cloud CX. Smoothly integrate these platforms to ensure a consistent customer experience across diverse communication channels.

Provide phone capabilities for Salesforce and streamline inbound and outbound services within Genesys Cloud CX integration.

Manage with ease all calls as they are automatically logged into Salesforce, including custom information and activity.

Streamline customer interactions with an interactive voice response (IVR) system, guiding callers to the appropriate resources and information.

Use Salesforce input to deliver personalised service by intelligently routing interactions to the most suitable agents.

Execute your governance seamlessly with customisable controls and call recordings, enabling you to align call centre operations with your specific business processes and standards.