No one has owned your org for long
A succession of contractors, each patching their own way, none seeing the last one's work. You want one owner to take it over and put it in order.
A calm extension of your Salesforce team.
Tickets, releases and improvements move in one queue, run by certified seniors who know your org. You get the admin, the developer and the architect, without hiring three people.
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This page is for you if…
Four situations we hear from teams already running Salesforce. If one sounds familiar, you're in the right place.
The backlog grows faster than you clear it
Requests queue behind whoever has time this week. You want one queue with owners, priorities and a rhythm you can plan around.
Salesforce ships three releases a year
Each release brings new capability. You get the benefit when someone reads it, decides what applies and puts it into your processes.
You need four skills, not four hires
Admin, developer, architect and QA are different jobs. Hiring all four rarely makes sense at your size; borrowing them usually does.
Catherine Wilk-Uljasz Managed Services Lead
“Most teams call us once the Salesforce know-how has already gone. Earlier gives us more to work with, but that call is still the right one.”
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Take over. Run. Improve. In that order.
We don't touch anything before we understand it, and you see the same queue we do: every ticket, release and improvement in one place.
Take over
The first weeks are about learning your org, not changing it. You get a written picture of what you actually have, including the parts nobody documented.
Audit and health check
Configuration gaps, security risks and performance bottlenecks, written down and prioritised before anything is touched.
Access and admin handover
Profiles, roles and permissions mapped against your security procedures, with a named owner on our side from day one.
Backlog triage
Everything outstanding in one queue, sized and prioritised with you. Nothing starts before that list is agreed.
Olga Zwijacz Solutions Architect
“The best architecture is the one nobody notices: it just makes the next three years easier, not harder.”
Run
Day-to-day ownership: questions answered, releases handled, integrations watched. One route in, and no triage work left on your side.
Support across three lines
First-line questions, second-line configuration, third-line engineering, routed by us, not by you.
Release management
Salesforce ships three times a year. We read the notes, test what touches your configuration and plan activation around your calendar.
Integrations and data
Existing integrations maintained and monitored; migrations, cleaning and enrichment when the data needs it.
Catherine Wilk-Uljasz Managed Services Lead
“Good managed services stay invisible until you need them. That's exactly the point.”
Improve
The part that separates support from ownership: the org should be measurably better after a year with us than it was on day one.
Optimisation and development
Apex and Lightning work when configuration runs out of road, scoped as improvements to your org, not as a second project.
Analytics kept current
Reports and dashboards maintained as the business changes, so the numbers people act on stay the numbers that matter.
Training when things change
Role-based sessions after changes land, because a feature nobody adopts is a feature you paid for twice.
Emilia Skulimowska Integration Specialist
“If two systems disagree about the same customer, nothing downstream can be trusted. We make that impossible.”
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Ownership, not just tickets.
Every partner offers support. Here is what we'd rather be judged on once the contract is signed.
A named team, not a rota
You know who runs your org and they know your org. Continuity is the point: the ticket system is only where it gets written down.
Seniors on your org
The people in your org passed a technical interview that 92% of candidates fail. No juniors learning on your production data.
We read the release notes so your users don't
Three Salesforce releases a year, each assessed against your configuration before it lands, so you know what changes for you and when.
You can take the org back
Documentation and admin handover are part of the service, not a leaving fee. If you decide to run it in-house later, you can.
Martin Pieńkowski Founder
“The honest test of a support contract is what happens when you want to end it. Ask us that question first, not last.”
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What ownership looks like.
All testimonials
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Virtana
“The Think Beyond team has been nothing short of amazing when it comes to delivering continuous Salesforce support. I am constantly impressed by their responsiveness, expertise, and attention to detail. They have gone above and beyond to ensure that our Salesforce instance is optimized for our business needs.”
Eva Karnaukh VP of Business Operations, VirtanaManaged EngagementCleared Support backlogRe-engaged UsersVirtana
See moreEva Karnaukh
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8%
of candidates pass our technical interview
So you work with genuine seniors, not juniors learning on your project.
50+
Salesforce experts
A boutique team, deep enough to deliver, small enough to care.
130+
Salesforce certifications
Across every cloud you're likely to need.
4.93
CSAT on AppExchange
Verified by Salesforce, not self-reported.
60+
completed projects
Patterns we've seen before, so you don't pay to discover them.
Martin Pieńkowski Founder
“We start with your problem, not our product. That's the whole difference.”
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What do Salesforce managed services actually cover?
Catherine Wilk-Uljasz
Managed Services Lead
Ongoing ownership of your org for a set number of hours a month: day-to-day administration, three lines of support, release management across Salesforce's three annual releases, integration monitoring, and development when configuration runs out of road. One team, one queue, one monthly rhythm, instead of hiring an admin, a developer and an architect separately.
Why not just hire an admin?
Martin Pieńkowski
Founder
Sometimes you should, and we'll say so. If your org is stable and the backlog is short, one good admin in-house is cheaper than us. The case for managed services is when you need an admin, a developer, an architect and a tester, and none of them full-time.
What's the smallest sensible engagement?
Olga Zwijacz
Solutions Architect
Engagements start from around 20 hours a month and scale up or down as the work changes. Below that, you're usually better off with ad hoc consulting: we'll tell you which one you need after a look at the org.
How quickly do you respond?
Peter Olszewski
Marketing Cloud Consultant
Two different clocks, so we name both. A first enquiry gets a reply in 15 min during working hours. Once you're a client, response times are set in your agreement and depend on severity: a production outage and a report tweak shouldn't share a queue.
What happens during the three Salesforce releases a year?
Emilia Skulimowska
Integration Specialist
We read the release notes against your configuration, test what touches you in a sandbox and plan activation around your calendar. You get a short list of what changes for your users, not a link to Salesforce's.
Can we take the org back in-house later?
Alexandra Cieciura
Education Cloud Architect
Yes, and the handover is part of the service rather than an exit fee: documentation, admin access and a walkthrough with whoever takes over. A support contract you can't leave isn't a partnership.
Tell us where you are. We'll tell you what's possible.
“We start with your problem, not our product. That's the whole difference.”
Martin Pieńkowski Founder
50+ Salesforce experts
The people behind it
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