Omnichannel

Publications

Graphic previewing a detailed overview of loyalty modules, membership tiers and gamification mechanisms in CRM.

2026-06-10

Maximising Customer Retention with Salesforce Loyalty Management

Illustration for a guide on choosing a dedicated CRM system for the pharmaceutical industry.

2026-01-22

Salesforce vs. Veeva: Choosing the Right Pharma CRM

A banner previewing a publication on digital transformation and modern healthcare methods.

2026-01-21

Transforming Healthcare Delivery: Omni-Channel Communication in Salesforce Health Cloud

Graphic highlighting the list of the best and most trusted Salesforce implementation companies in the UAE for 2026.

2026-01-05

Top Salesforce Partners in UAE – 2026 Trusted Experts Overview

Cover graphic for an article about eight UK universities that have improved student engagement using Salesforce.

2025-11-17

8 UK Universities That Improved Student Success with Salesforce

Illustration for a publication on student recruitment and building relationships at the university using Salesforce.

2025-10-28

The Role of Salesforce for Higher Education in Student Recruitment and Retention

Cover of an article explaining the impact of CRM systems on the engagement and loyalty of the student community.

2025-10-27

How Higher Education CRM Software Boosts Student Engagement

A graphic featuring the title "How to Improve Pharma Sales Performance with Salesforce Field Service" by Adrian Gawryszewski.

2025-09-29

How to Improve Pharma Sales Performance with Salesforce Field Service

A graphic promoting Managed Services for Salesforce Marketing Cloud, featuring a cloud icon and various marketing-related symbols.

2025-09-22

Managed Services for Salesforce Marketing Cloud

2025-09-18

How Think Beyond Tailors Salesforce Managed Services to Your Industry

Graphic discussing the importance of Salesforce Managed Services post-Go-Live, featuring icons and a gradient background.

2025-08-27

Why Salesforce Managed Services Are Critical After Go-Live

Title slide for a presentation on Salesforce use cases in the pharmaceutical industry, featuring a healthcare symbol and technology motifs.

2025-08-26

Salesforce Use Cases Across the Pharmaceutical Industry

A banner providing a comprehensive overview of the Salesforce Life Sciences Cloud ecosystem for the modern pharmaceutical sector.

2025-08-14

Salesforce Life Sciences Cloud: A Complete Overview for Pharma CRM

Promotional banner for a post on tried-and-tested, effective methods for recruiting students using the Salesforce ecosystem.

2025-08-12

Salesforce Solutions That Elevate University Recruitment and Admissions

Illustration for an article discussing innovations and digital systems for the automotive sector.

2025-06-17

Leveraging Salesforce for Automotive Innovation

Cover of a publication on designing high-conversion self-service platforms for real estate agency clients (PropTech).

2025-06-06

Salesforce Experience Cloud for PropTech: Building Portals That Convert

A banner promoting an article on the dynamics and directions of digital transformation in the United Arab Emirates.

2025-06-05

Digital Transformation in the Emirates: Salesforce as the Engine of Innovation

Graphic featuring a question about improving admissions in higher education with Salesforce Education Cloud, alongside a speech bubble and icons.

2025-05-12

How to Improve Admissions in Higher Education with Salesforce Education Cloud?

Graphic banner titled "Top Payment Gateways for Salesforce Integration and Use Cases" with a stylized credit card image and a speaker's name.

2025-04-03

Transform Your Business: Top Payment Gateways for Salesforce Integration and Use Cases

Visual guide on migrating customer data from Zendesk to Salesforce, highlighting key steps and processes.

2025-02-26

Multi-Cloud Capabilities for Your Customer Service Transition: Migration from Zendesk to Salesforce

Infographic highlighting key advantages of migrating from Zendesk to Salesforce Service Cloud for better support solutions.

2025-02-06

Zendesk to Salesforce Migration: Why Choose the #1 Service Cloud?

Artistic graphic illustrating the digitisation of distribution and sales processes in medicine.

2025-01-13

Revolutionizing Pharma CRM: Salesforce Solutions for Life Sciences Industry

A banner promoting the implementation of automated self-service user onboarding processes using Experience Cloud.

2024-10-07

Implementing a Self-Service Onboarding process based on Experience Cloud and Omnichannel Communication

A banner explaining the benefits of consolidating billing, marketing and support systems (SaaS) into a single central CRM.

2024-10-04

Why do SaaS companies need to run operations from one place?

A banner dedicated to solving customer retention issues and engaging customers in partner programmes.

2024-09-26

How to overcome the challenges in creating and managing loyalty programs?

Illustration promoting an article on building modern loyalty systems in Salesforce Loyalty Management.

2024-09-11

Salesforce Loyalty Management: Innovative Solutions for Segmenting, Rewarding, and Retaining Customers

Banner for a post on advanced Big Data analytics and BI for car importers and dealership networks.

2024-09-09

Business Intelligence and Data Analytics for dealers’ and NSCs

Branding graphic depicting efficient and professional customer service within a CRM system.

2024-09-06

Customer Support: Engaging Clients with Omnichannel Strategy in the Automotive Industry

Digitalizing Student Admission: A digital graphic featuring a purple background, emphasizing paperless recruitment in student admissions, with listings and check marks.

2024-07-31

Digitalizing Student Admission: Paperless recruitment process

How to lower your Customer Churn thanks to Omnichannel Communication in Salesforce

2024-06-29

How to lower your Customer Churn thanks to Omnichannel Communication in Salesforce

Salesforce CPQ drives customer retention for long-term growth

2024-06-17

Salesforce CPQ drives customer retention for long-term growth

How can SaaS companies make great first impressions with Salesforce CPQ_

2024-06-10

How can SaaS companies make great first impressions with Salesforce CPQ?

An image previewing an article on proven strategies to accelerate the generation of error-free commercial quotes.

2024-03-04

Proven Strategies to Streamline Your CPQ Process

Student support services powered by Salesforce at innovative universities, fostering academic achievement and collaboration

2024-03-04

Salesforce Student Support Services to Innovate Universities

16_9_Cover_How does Salesforce address the challenges of car dealers_

2024-02-18

How does Salesforce address the challenges of car dealers?

16_9_Cover_10 Powerful Ways to Use Salesforce as Lead Management System for your Dealership

2024-02-10

10 Powerful Ways to Use Salesforce as Lead Management System for your Dealership

2023-09-22

Recruitment Journey: You need up to 10 touchpoints for a candidate to decide to apply to your university

16_9_Cover_Customer journey in Salesforce

2021-11-04

Customer journey in Salesforce

16_9_Cover_E-Commerce B2B

2021-06-30

E-Commerce B2B

16_9_Cover_Omnichannel Self-Service (B2C)

2021-04-19

Omnichannel Self-Service (B2C)

16_9_Cover_Creating Seamless Omnichannel Sales Processes

2021-03-09

Creating Seamless Omnichannel Sales Processes

Visualisation of a coherent omnichannel strategy guaranteeing seamless customer service across every contact channel.

2021-02-25

Omnichannel Communication: Tips for Effective Implementation