Customer Experience

Here you will find a collection of articles about using Salesforce to improve the customer experience.

Publications

Graphic promoting a presentation titled "Achieving Web Accessibility in Salesforce Experience Cloud," featuring accessibility icons and speaker details.

2025-04-04

Achieving Web Accessibility in Salesforce Experience Cloud (former Community Cloud)

A digital graphic promoting a guide on making Salesforce ADA and WCAG compliant, featuring icons representing accessibility features.

2025-03-27

Making Your Salesforce ADA and WCAG Compliant: An Ultimate Guide

Visual representation of the Atlas reasoning engine technology in Salesforce AI, highlighting its analytical capabilities.

2025-03-03

Understanding the Technology Behind the Atlas Reasoning Engine in Salesforce Agentforce

Visual guide on migrating customer data from Zendesk to Salesforce, highlighting key steps and processes.

2025-02-26

Multi-Cloud Capabilities for Your Customer Service Transition: Migration from Zendesk to Salesforce

Visual representation of the Salesforce agent builder, demonstrating its layout and tools for enhancing sales processes.

2025-02-13

Exploring Agent Builder for Salesforce Agentforce

Infographic highlighting key advantages of migrating from Zendesk to Salesforce Service Cloud for better support solutions.

2025-02-06

Zendesk to Salesforce Migration: Why Choose the #1 Service Cloud?

1200x630_Exploring Agent Builder for Salesforce Agentforce

2025-01-23

Salesforce Agentforce: Powerful AI Agents for Your Business

OG image (PL): Salesforce Agentforce: Agenci AI CRM wspierący Twoją organizację

2024-12-09

Agentforce Service Agent in Salesforce: What Is It?

16_9_Cover_Omnichannel Self-Service (B2C)

2021-04-19

Omnichannel Self-Service (B2C)

16_9_Cover_Creating Seamless Omnichannel Sales Processes

2021-03-09

Creating Seamless Omnichannel Sales Processes

16_9_Cover_Omnichannel

2021-02-25

Omnichannel Communication: Tips for Effective Implementation