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Volunteer Management Strategic Solution

Next-generation Volunteer Management

Volunteers are the heart of your organisation. Give them modern tools: portals, easy shift sign-ups, and social impact reporting.

Operational Challenges

Managing massive social energy.

Manual scheduling and lack of feedback discourage volunteers. Don't let administrative chaos extinguish the passion for mission delivery.

30 hrs Weekly Time Saved

Coordinator Overload

Hours spent on calls and emails instead of building relationships. Automation frees up time for what matters most.

40 hrs Per Volunteer / Year

Inconsistent Support Data

Lack of knowledge about who is helping and when. It is hard to appreciate the most engaged without hard data.

4 in 10 Want Recognition

Communication Barriers

Volunteers want to know their impact. Lack of regular information on the effects of their work weakens loyalty.

Source: NCVO, Time Well Spent (2023). Customer result: ProUnitas (Salesforce customer story). Modelling figures: Think Beyond UK sector assumptions, as used in the value calculator on this site.

Volunteer Platform

Self-service & transparency.

We build portals where volunteers manage their own time, and you get full analytics of their hours and impact.

200K Volunteers Online

Self-service Portal

Volunteers sign up for shifts and update their details, relieving your administrative team.

2× More Productive

Automated Reports

Generate engagement certificates and logs with one click. Build a professional image for your organisation.

77% Mobile Online Time

Mobile Enablement

A mobile-first approach allowing volunteers to stay connected with the mission wherever they are.

Source: Ofcom, Online Nation 2025. Customer results: NAACP; Noise Solution (Salesforce customer stories).

Professional Support & Managed Services

Already on Salesforce but limited by IT resources?

Old volunteer statuses tell the story of past projects. Before removing any, we ask the coordinators which ones they still rely on.

Sebastian Marciniak Senior Salesforce Developer

Volunteer sign-up is the flow that must not break on the day. Rehearse it after each change with a test account, from first click to confirmation.

Patricia Kłodnicka Salesforce Developer

Volunteer rotas carry unwritten rules: training before certain roles, cover for absences. An architect can turn them into checks the system runs itself.

Kamil Habaj Salesforce Architect
Typically responds in15 min
Consultation
-30% Tech Debt Reduction

Legacy Debt Elimination

Modernise legacy technology without downtime.

CI/CD Quality Gates

Continuous Optimisation & Audits

Automated pipelines and quality gates.

24/7 Expert Support

Dedicated Nonprofit Architects

Experts on hand when you need them.

AI-Ready Data Architecture

Data Governance & AI Readiness

Preparing your data architecture for AI-driven impact insight.

Experts and Strategic Advisors

20+ Certified ArchitectsOfficial Salesforce Partner700+ UK NGOs scaling impact on Salesforce
  • Adam Czeczuk

    Adam Czeczuk

    Head of Unified Mission Strategy

    Typically responds in 15 min
    Strategic PlanningChange ManagementSystem HarmonisationNew
  • Adrian Gawryszewski

    Adrian Gawryszewski

    Principal Impact Strategist

    Typically responds in 15 min
    Impact ModellingProgramme WorkflowsBeneficiary Analytics
  • Aneta Karpeta

    Aneta Karpeta

    Senior Programme Impact Architect

    Typically responds in 15 min
    Service DesignNewJourney MappingNGO Policy Specialist
  • Charles Sielkski

    Charles Sielkski

    Resilient Cloud Infrastructure Lead

    Typically responds in 15 min
    Disaster RecoveryNewHigh AvailabilityInfrastructure Audit
  • Emilia Skulimowska

    Emilia Skulimowska

    Organisational Data Governance Lead

    Typically responds in 15 min
    Data PrivacyCharity ReportingCompliance Audit
  • Igor Szymończyk

    Igor Szymończyk

    Programme Design Lead

    Typically responds in 15 min
    Programme DesignNewMission WorkflowsAgile Impact
  • Kamil Habaj

    Kamil Habaj

    NGO Business Analyst

    Typically responds in 15 min
    Process DesignNewStakeholder ManagementImpact Analysis
  • Martin Drozdowski

    Martin Drozdowski

    Mission Impact Strategist

    Typically responds in 15 min
    UI/UX DesignNewSupporter PortalsMobile-First Design
  • Martin Kozub

    Martin Kozub

    Social Impact Data Scientist

    Typically responds in 15 min
    Machine LearningNewPredictive ModellingData Visualisation

Voice of Customer

  • Viva! Foundation

    Viva! Foundation

    A unified Nonprofit Success Pack that consolidated ten bank accounts and Tax Office statements, partly automated mailing for the 1.5% tax donation campaign, and gave Viva! a 360° view of every donor.

    10 Bank Accounts
    360° Donor Visibility
    Partial 1.5% Mailing Automation

    Viva! Foundation

    See more
  • SWPS University

    SWPS University

    “Understanding the organization’s business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.”

    Agata Wysocka SWPS University · Recruitment & Admission Director
    17,500 Students
    360° Candidate View
    6 Campuses

    SWPS University

    Agata Wysocka

    See more
  • Virtana

    Virtana

    “The Think Beyond team has been nothing short of amazing when it comes to delivering continuous Salesforce support. I am constantly impressed by their responsiveness, expertise, and attention to detail. They have gone above and beyond to ensure that our Salesforce instance is optimized for our business needs.”

    Eva Karnaukh Virtana · VP, Business Operations
    CPQ Solution
    Automated Quoting

    Virtana

    Eva Karnaukh

    See more
Volunteer Impact

Projecting the social value of your volunteer community.

A unified Nonprofit Success Pack that consolidated ten bank accounts and Tax Office statements, partly automated mailing for the 1.5% tax donation campaign, and gave Viva! a 360° view of every donor.

Understanding the organization’s business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.

The Think Beyond team has been nothing short of amazing when it comes to delivering continuous Salesforce support. I am constantly impressed by their responsiveness, expertise, and attention to detail. They have gone above and beyond to ensure that our Salesforce instance is optimized for our business needs.

Viva! Foundation
Agata Wysocka SWPS University · Recruitment & Admission Director
Eva Karnaukh Virtana · VP, Business Operations

Active Volunteer Base

Download Report
50 20,000
Active Volunteer Base: 1,000
Hours Mobilised
40,000

Frontline capacity directed at mission delivery across the year

Volunteer hours mobilised annually through self-service portals and simplified scheduling.

Coordinator Hours Saved
1,400

Time returned to relationship building instead of admin

Coordinator admin hours reclaimed through automated sign-ups and reporting.

Social Value
£800.0k

Demonstrable social return on investment for funders and trustees

Estimated social value generated by mobilised volunteer hours.

Governance & Security

Organisational Integrity & Data Sovereignty.

Protecting the sanctity of organisational data through advanced cyber resilience and rigorous governance.

99.9%Salesforce platform uptime

Organisational Cyber Sovereignty

Fortify your digital ecosystem against evolving systemic risks. Our architecture provides continuous protection that secures organisational prestige.

GDPRCompliant by Design

Integrity & Governance

From rigorous GDPR compliance to advanced data sovereignty protocols, ensure that sensitive donor information remains strictly governed.

GDPR CompliantUK & EU data protection standards
Salesforce Consulting PartnerCertified partner practice
Salesforce CertifiedArchitect-level proficiency
Encryption in transit and at restStandard on the Salesforce platform
Strategic Mission Centre

Coordinate your organisational strategy review.

Opening conversations that start from the problem, not the product.

Jake Whitehead Business Development Manager

20+ Experts

MISSION STRATEGY ARCHITECTS

Leave your contact details, and our expert will reach out to schedule a brief introductory call.

Your data is 100% secure.
Expert Session

Strategic Mission Centre

Coordinate your organisational strategy review.

Martin Pieńkowski

Architecting resilient digital ecosystems for Europe's leading NGOs. Martin specialises in complex migrations from legacy databases to Salesforce Nonprofit Cloud, ensuring data integrity and mission scalability.

Martin Pieńkowski Lead Nonprofit Cloud Architect

20+ Experts

MISSION STRATEGY ARCHITECTS

Leave your contact details, and our expert will reach out to schedule a brief introductory call.

Your data is 100% secure.
Organisational Impact

A simulation tailored to your organisation.

Jake Whitehead

Opening conversations that start from the problem, not the product.

Jake Whitehead Business Development Manager

20+ Experts

MISSION STRATEGY ARCHITECTS

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Case Study Success Story

Viva! Foundation

Viva! Foundation logo

Unifying a fragmented mission: the Viva! Foundation ecosystem

10 Bank Accounts
360° Donor Visibility
Partial 1.5% Mailing Automation

At a Glance

Client

Viva! Foundation, International Movement for Animals

Goal

Collect donor and payment data in one place and make donor communication easier.

Scope

Donation database, Tax Office data aggregation, 360° donor view and custom donor reports.

The Challenge: Operational fragmentation

Donor and payment data sat in multiple sources that required lengthy analyses, and mail merges were prepared by hand.

Fragmented data

Ten bank accounts and Tax Office statements, with no single place for donor and payment data.

Lengthy analyses

Multiple data sources required lengthy on-the-spot analyses.

Manual mail merge

Mail merges for donor communication were prepared by hand.

The Solution: A unified Nonprofit Cloud

Think Beyond designed a Salesforce Nonprofit Cloud architecture that brought every income stream into one donation database.

Centralised donation database

Data from all ten bank accounts and Tax Office statements aggregated into one normalised, deduplicated database.

1.5% tax campaign mailing

Mailing lists for current donors prepared with partial automation for the 1.5% tax donation campaign.

360° donor view

Every donor with their household and their gifts to each Viva! campaign in a single record.

Mission Impact

Optimised workflows

Information became far more accessible, making the foundation's day-to-day work more efficient.

Effective communication

Mail merges now run faster and with greater accuracy.

Better information management

An organised database helps the foundation manage tasks, plans and donor relationships, with data from 10 bank accounts in one place.

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