Skip to content
Student Success & Retention Strategic Solution

Student Success & Retention Strategies

See disengagement as it happens. We build the early-warning signal and the record of what followed, so support reaches students in time — and the evidence stands up when your access and participation plan is reviewed.

Explore Solution
Retention Challenge

Is your institution reacting too late to student attrition?

Lack of proactive support and fragmented progress data lead to unplanned withdrawals, which show up in continuation and completion rates.

Proactive Support Standard

Reactive Intervention

Intervening only after a student has already decided to leave is too late. Institutions need tools for proactive engagement.

Unified Student Data View

Data Blind Spots

When attendance, grades, and engagement data are siloed, advisors lack the visibility needed to provide timely support.

Belonging Retention Driver

Low Engagement

Disconnected students are at high risk of dropping out. Personalised communication is key to building institutional belonging.

Retention Solution

Proactive support powered by real-time student insights.

We use Salesforce Education Cloud to create a unified Student Success Centre that connects academic data with engagement tools.

Earlier Risk Detection

Early Warning System

Automated signals that highlight declining engagement, allowing advisors to reach out before it impacts outcomes.

360° Student View

Student Success Centre

A 360-degree view for advisors, tutors, and support staff, ensuring every interaction is informed and impactful.

Tailored Support Referrals

Automated Support Paths

Streamlined referrals to wellbeing, careers, and academic support based on individual student risk profiles.

Typically responds in 15 min Consultation
Professional Support & Managed Services

Already on Salesforce but limited by IT resources?

Early-warning rules that were tuned and then forgotten start flagging the wrong students. Reviewing them regularly is part of keeping support relevant.

Sebastian Marciniak Senior Salesforce Developer

When a risk rule changes, someone should be able to say what it flagged before and after. That comparison is what auditing the logic really means.

Gregory Foit Salesforce Developer

Advisers rarely ask for a dashboard. They ask what to do next for a particular student. An architect who has sat with advisers builds for that.

Kamil Habaj Salesforce Architect
Typically responds in15 min
Consultation
-30% Tech Debt Reduction

Technical Debt Reduction

Modernise legacy without downtime.

100% CI/CD Compliance

Continuous Integration & Audits

Automated pipelines and quality gates.

24/7 Expert Support

Dedicated HE Architects

Experts on hand when you need them.

99.9% Data Integrity

Data Governance & AI Readiness

Preparing your data architecture for AI-driven insights.

Experts and Strategic Advisors

20+ Certified ArchitectsOfficial Salesforce PartnerEducation Competency Awarded by Salesforce
  • Adam Czeczuk

    Adam Czeczuk

    Head of Unified System Strategy

    Typically responds in 15 min
    Strategic PlanningChange ManagementSystem HarmonisationNew
    View profile
  • Adrian Gawryszewski

    Adrian Gawryszewski

    Student Success Consultant

    Typically responds in 15 min
    Retention ModellingNewAdvising WorkflowsStudent Analytics
    View profile
  • Aneta Karpeta

    Aneta Karpeta

    Student Journey Specialist

    Typically responds in 15 min
    Service DesignNewJourney MappingHE Policy Specialist
    View profile
  • Charles Sielkski

    Charles Sielkski

    Resilient Cloud Infrastructure Lead

    Typically responds in 15 min
    Disaster RecoveryNewHigh AvailabilityInfrastructure Audit
    View profile
  • Emilia Skulimowska

    Emilia Skulimowska

    Institutional Data Governance Lead

    Typically responds in 15 min
    Data PrivacyHESA ReportingNewCompliance Audit
    View profile
  • Igor Szymończyk

    Igor Szymończyk

    Academic Programme Design Lead

    Typically responds in 15 min
    Programme DesignNewAcademic WorkflowsAgile Curriculum
    View profile
  • Kamil Habaj

    Kamil Habaj

    HE Business Analyst

    Typically responds in 15 min
    Process DesignNewStakeholder ManagementRequirements Gathering
    View profile
  • Martin Drozdowski

    Martin Drozdowski

    Student Experience Strategist

    Typically responds in 15 min
    UI/UX DesignNewPortal StrategyMobile-First Design
    View profile
  • Martin Kozub

    Martin Kozub

    Educational Data Scientist

    Typically responds in 15 min
    Machine LearningNewPredictive ModellingData Visualisation
    View profile

Voice of Customer

  • SWPS University

    SWPS University

    “Understanding the organisation's business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.”

    Agata Wysocka SWPS University
    17,500 Students
    360° Candidate View
    6 Campuses
    See more

    SWPS University

    Agata Wysocka

    See more
  • SWPS University

    SWPS University

    “Incredible care for the client's needs, a wonderfully supportive implementation team full of willingness to help and patience. Thanks to their commitment and knowledge the process ran as smoothly as possible.”

    Kamila Dryjańska Head of Admissions, SWPS University
    17,500 Students
    50+ Contact Centre
    6 Campuses
    See more

    SWPS University

    Kamila Dryjańska

    See more
  • Collegium Da Vinci

    Collegium Da Vinci

    “The best partner for introducing Salesforce to an organisation.”

    Sofiia Taran Project Manager, Collegium Da Vinci

    Collegium Da Vinci

    Sofiia Taran

    See more
Typically responds in 15 min Consultation
Institutional Impact

Projecting the institutional ROI of proactive support.

Understanding the organisation's business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.

Incredible care for the client's needs, a wonderfully supportive implementation team full of willingness to help and patience. Thanks to their commitment and knowledge the process ran as smoothly as possible.

Agata Wysocka SWPS University
Kamila Dryjańska Head of Admissions, SWPS University

Student Population

Download Report
1,000 50,000
Student Population: 15,000
Identified at Risk
1,200

Students benefited from structured intervention workflows earlier in the cycle

Identified from recorded engagement signals: attendance, submissions and contact.

Student Retention
300

Learners successfully progressing toward their academic potential

Sustained academic journeys following strategic support interventions.

Wellbeing Uplift
+34%

Uplift in institutional belonging and wellbeing metrics

Improvement in student sentiment and support service utilisation.

Typically responds in 15 min Consultation
Governance & Security

Institutional Integrity & Data Sovereignty.

Protecting institutional data through layered access control, encryption and documented governance.

99.9%Salesforce platform uptime

Institutional Cyber Sovereignty

Fortify your digital ecosystem against evolving systemic risks. Our architecture ensures continuous protection of institutional prestige.

GDPRUK & EU data protection

Integrity & Governance

We build the access controls, retention rules and audit records that evidence how student data is handled.

GDPR CompliantUK & EU data protection standards
Salesforce Consulting PartnerCertified partner practice
Salesforce CertifiedArchitect-level proficiency
Encryption in transit and at restStandard on the Salesforce platform
Typically responds in 15 min Consultation
Strategic Mission Centre

Coordinate your institutional strategy review.

Connecting enterprise teams with the people who deliver the work.

Rod Martinsmith Business Development Manager

20+ Experts

INSTITUTIONAL STRATEGY ARCHITECTS

+44 (0)20 7864 7825 WhatsApp Chat

Leave your contact details, and our expert will reach out to schedule a brief introductory call.

We use your details only to reply to this enquiry.
Expert Session
Strategic Mission Centre

Coordinate your institutional strategy review.

Martin Pieńkowski

Architecting resilient digital ecosystems for leading universities across the UK. Martin specialises in complex data migrations from legacy SIS into Salesforce, with the source system left in place, ensuring data integrity and institutional scalability.

Martin Pieńkowski Lead Education Cloud Architect

20+ Experts

INSTITUTIONAL STRATEGY ARCHITECTS

+44 (0)20 7864 7825 WhatsApp Chat

Leave your contact details, and our expert will reach out to schedule a brief introductory call.

We use your details only to reply to this enquiry.
Institutional Impact

Your customised institutional simulation.

Rod Martinsmith

Connecting enterprise teams with the people who deliver the work.

Rod Martinsmith Business Development Manager

20+ Experts

INSTITUTIONAL STRATEGY ARCHITECTS

+44 (0)20 7864 7825 WhatsApp Chat

Your report is ready

We have generated your personalised 3-page simulation. Choose how you would like to receive it.

Personalised PDF - no personal data required
OR SEND
We use your details only to reply to this enquiry.
Case Study Success Story

SWPS University

SWPS University logo

Student recruitment and admissions platform powered by Salesforce

17,500 Students
360° Candidate View
6 Campuses

At a glance

Client

SWPS University

Goal

Improve the applicant journey and admissions team operations.

Scope

Candidate portal, application workflow, communications, and Salesforce data model.

The challenge: a complex applicant journey

Admissions is a long, multi-stage process. Applicants submit data, documents, payments and decisions, while the university needs full visibility into every application without overloading teams with repetitive manual work.

Manual handling

Repetitive application steps needed less manual work.

Applicant status

Applicants needed clear guidance on statuses and required actions.

Fragmented data

University teams needed one operational view of recruitment.

The solution: a digital admissions workflow

We designed a Salesforce solution that guides applicants through the admissions journey, supports self-service, and automates communications tied to application status.

Online portal

Applicants submit applications and complete candidate data in one place.

Automated communication

Email and SMS notify applicants about missing information, corrections and next steps.

360° view

Application data, documents and interactions are combined in a central view.

Admissions impact

Self-service

Applicants complete more of the journey without contacting admissions at every step.

Faster response

Teams identify unfinished applications and priority cases faster.

Measurable process

Admissions becomes more predictable and ready for further automation.

“Understanding the organisation's business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.”

Agata Wysocka SWPS University
Discuss a similar project
1 / 3