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Student Engagement Strategic Solution

Student Engagement & Digital Experience

Build lasting student relationships through personalised, omnichannel communication. We create digital ecosystems that drive institutional belonging and active participation.

Explore Solution
Engagement Challenge

Is your institutional voice lost in the digital noise?

Low engagement is often the result of generic, misaligned communication and a lack of modern, student-centric interaction channels.

+40% Higher Open Rate

Lack of Personalisation

Students are overwhelmed by irrelevant updates. Without a targeted approach, your most critical messages go unread.

98% Mobile Engagement

Legacy Channels

Email alone is no longer sufficient. Failing to engage across mobile and social platforms distances the institution from its students.

-30% Helpdesk Volume

Disjointed Experience

When departments communicate in isolation, students receive a fragmented and confusing institutional message.

Engagement Solution

A consistent student experience across every touchpoint.

We use Salesforce Marketing Cloud and Education Cloud to design automated, personalised student journeys that build community.

One Voice Every Channel

Omnichannel Strategy

Unified communication across email, mobile push, SMS, and social portals for maximum reach.

Adaptive Student Journeys

Personalised Journeys

Automated engagement paths tailored to student interests, academic year, and real-time activity.

Data-led Outreach Decisions

Behavioural Insights

Data-driven understanding of student needs based on digital interactions to continuously refine outreach.

Typically responds in 15 min Consultation
Professional Support & Managed Services

Already on Salesforce but limited by IT resources?

Communication tools tend to pile up templates and rules nobody dares delete. Pruning them is tedious, but it's why the right message reaches the right student.

Sebastian Marciniak Senior Salesforce Developer

Sending logic breaks in small ways: a wrong filter, a missing consent flag. Automated checks on every change cost less than an apology to the whole student body.

Jacob Błoch Salesforce Developer

Communication projects go wrong where ownership is vague. An architect who knows how universities work asks who owns each message before building how it's sent.

Kamil Habaj Salesforce Architect
Typically responds in15 min
Consultation
-30% Tech Debt Reduction

Technical Debt Reduction

Modernise legacy without downtime.

100% CI/CD Compliance

Continuous Integration & Audits

Automated pipelines and quality gates.

24/7 Expert Support

Dedicated HE Architects

Experts on hand when you need them.

99.9% Data Integrity

Data Governance & AI Readiness

Preparing your data architecture for AI-driven insights.

Experts and Strategic Advisors

20+ Certified ArchitectsOfficial Salesforce PartnerEducation Competency Awarded by Salesforce
  • Rod Martinsmith

    Rod Martinsmith

    Business Development Manager

    Typically responds in 15 min
    Enterprise SalesUK MarketAccount Strategy
    View profile
  • Adrian Gawryszewski

    Adrian Gawryszewski

    Student Success Consultant

    Typically responds in 15 min
    Retention ModellingNewAdvising WorkflowsStudent Analytics
    View profile
  • Adam Pęczkowski

    Adam Pęczkowski

    Admissions Strategy Consultant

    Typically responds in 15 min
    Lead ScoringNewInternational RecruitmentCRM Automation
    View profile
  • Aneta Karpeta

    Aneta Karpeta

    Student Journey Specialist

    Typically responds in 15 min
    Service DesignNewJourney MappingHE Policy Specialist
    View profile
  • Gregory Foit

    Gregory Foit

    Alumni Relations Architect

    Typically responds in 15 min
    Philanthropy StrategyNewDonor JourneysAlumni Engagement
    View profile
  • Igor Szymończyk

    Igor Szymończyk

    Academic Programme Design Lead

    Typically responds in 15 min
    Programme DesignNewAcademic WorkflowsAgile Curriculum
    View profile
  • Jacob Błoch

    Jacob Błoch

    Global Recruitment Strategist

    Typically responds in 15 min
    International MarketsNewAgent PortalsYield Management
    View profile
  • Kamil Habaj

    Kamil Habaj

    HE Business Analyst

    Typically responds in 15 min
    Process DesignNewStakeholder ManagementRequirements Gathering
    View profile
  • Martin Drozdowski

    Martin Drozdowski

    Student Experience Strategist

    Typically responds in 15 min
    UI/UX DesignNewPortal StrategyMobile-First Design
    View profile
  • Norbert Rzepa

    Norbert Rzepa

    Admissions Management Strategist

    Typically responds in 15 min
    Admissions PolicyNewProcess OptimisationConversion Analysis
    View profile

Voice of Customer

  • SWPS University

    SWPS University

    “Understanding the organisation's business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.”

    Agata Wysocka SWPS University
    17,500 Students
    360° Candidate View
    6 Campuses
    See more

    SWPS University

    Agata Wysocka

    See more
  • SWPS University

    SWPS University

    “Incredible care for the client's needs, a wonderfully supportive implementation team full of willingness to help and patience. Thanks to their commitment and knowledge the process ran as smoothly as possible.”

    Kamila Dryjańska Head of Admissions, SWPS University
    17,500 Students
    50+ Contact Centre
    6 Campuses
    See more

    SWPS University

    Kamila Dryjańska

    See more
  • Collegium Da Vinci

    Collegium Da Vinci

    “The best partner for introducing Salesforce to an organisation.”

    Sofiia Taran Project Manager, Collegium Da Vinci

    Collegium Da Vinci

    Sofiia Taran

    See more
Typically responds in 15 min Consultation
Engagement ROI

Calculate the strategic value of student engagement.

Understanding the organisation's business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.

Incredible care for the client's needs, a wonderfully supportive implementation team full of willingness to help and patience. Thanks to their commitment and knowledge the process ran as smoothly as possible.

Agata Wysocka SWPS University
Kamila Dryjańska Head of Admissions, SWPS University

Student Population

Download Report
500 40,000
Student Population: 5,000
Success Uplift
400

Additional success journeys secured annually

Students who will successfully complete their studies due to better support and engagement.

Operational Savings
£480.0k

Capital regained for the budget of the institution

Reduced costs of replacement recruitment and administration through higher retention.

Projected ROI
1.1x

Institutional value multiplier over a 12-month period

Estimated return on investment in student engagement technologies and strategies.

Typically responds in 15 min Consultation
Governance & Security

Institutional Integrity & Data Sovereignty.

Protecting institutional data through layered access control, encryption and documented governance.

99.9%Salesforce platform uptime

Institutional Cyber Sovereignty

Fortify your digital ecosystem against evolving systemic risks. Our architecture ensures continuous protection of institutional prestige.

GDPRUK & EU data protection

Integrity & Governance

We build the access controls, retention rules and audit records that evidence how student data is handled.

GDPR CompliantUK & EU data protection standards
Salesforce Consulting PartnerCertified partner practice
Salesforce CertifiedArchitect-level proficiency
Encryption in transit and at restStandard on the Salesforce platform
Typically responds in 15 min Consultation
Strategic Mission Centre

Coordinate your institutional strategy review.

Connecting enterprise teams with the people who deliver the work.

Rod Martinsmith Business Development Manager

20+ Experts

INSTITUTIONAL STRATEGY ARCHITECTS

+44 (0)20 7864 7825 WhatsApp Chat

Leave your contact details, and our expert will reach out to schedule a brief introductory call.

We use your details only to reply to this enquiry.
Expert Session
Strategic Mission Centre

Coordinate your institutional strategy review.

Martin Pieńkowski

Architecting resilient digital ecosystems for leading universities across the UK. Martin specialises in complex data migrations from legacy SIS into Salesforce, with the source system left in place, ensuring data integrity and institutional scalability.

Martin Pieńkowski Lead Education Cloud Architect

20+ Experts

INSTITUTIONAL STRATEGY ARCHITECTS

+44 (0)20 7864 7825 WhatsApp Chat

Leave your contact details, and our expert will reach out to schedule a brief introductory call.

We use your details only to reply to this enquiry.
Institutional Impact

Your customised institutional simulation.

Rod Martinsmith

Connecting enterprise teams with the people who deliver the work.

Rod Martinsmith Business Development Manager

20+ Experts

INSTITUTIONAL STRATEGY ARCHITECTS

+44 (0)20 7864 7825 WhatsApp Chat

Your report is ready

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Case Study Success Story

SWPS University

SWPS University logo

Student recruitment and admissions platform powered by Salesforce

17,500 Students
360° Candidate View
6 Campuses

At a glance

Client

SWPS University

Goal

Improve the applicant journey and admissions team operations.

Scope

Candidate portal, application workflow, communications, and Salesforce data model.

The challenge: a complex applicant journey

Admissions is a long, multi-stage process. Applicants submit data, documents, payments and decisions, while the university needs full visibility into every application without overloading teams with repetitive manual work.

Manual handling

Repetitive application steps needed less manual work.

Applicant status

Applicants needed clear guidance on statuses and required actions.

Fragmented data

University teams needed one operational view of recruitment.

The solution: a digital admissions workflow

We designed a Salesforce solution that guides applicants through the admissions journey, supports self-service, and automates communications tied to application status.

Online portal

Applicants submit applications and complete candidate data in one place.

Automated communication

Email and SMS notify applicants about missing information, corrections and next steps.

360° view

Application data, documents and interactions are combined in a central view.

Admissions impact

Self-service

Applicants complete more of the journey without contacting admissions at every step.

Faster response

Teams identify unfinished applications and priority cases faster.

Measurable process

Admissions becomes more predictable and ready for further automation.

“Understanding the organisation's business processes and goals makes Think Beyond a trustworthy partner in the implementation of complex Salesforce solutions.”

Agata Wysocka SWPS University
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