Experience Cloud Partner
Create powerful, useful and beautiful applications thanks to Salesforce
Experience Cloud and Salesforce Lightning Design System.
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Trusted by leading brands
Engage with customers and partners using digital experiences
Experience Cloud seamlessly integrates a tailored digital experience with your CRM, simplifying the creation of engaging interactions in your portals. It prioritizes user experience (UX) and user interface (UI) design, creating captivating digital environments for the apps. Through immersive, user-centric design, Experience Cloud ensures intuitive navigation and visually appealing interfaces.
Why use Experience Cloud?
UX/UI Design & Responsive Web Design
With Experience Cloud we help businesses build apps with powerful design in an easy and fast way. The platform enables a seamless experience across devices and offers full responsiveness. For the user it means a guarantee of a consistent and engaging journey regardless of the device. With a focus on user-centric design principles, Experience Cloud goes beyond aesthetics, and creates an environment that captivates and retains visitors.
Rapid Time-to-Market with seamless Integration
Experience Cloud seamlessly connects disparate data sources, breaks down silos, and harnesses unified insights for a comprehensive view. This approach accelerates your time-to-market by streamlining development procedures and shortening deployment times. You can stay ahead of the competition and meet the dynamic demands of your audience by using Experience Cloud to swiftly implement new features, update content, and roll out innovations.
Platform Security & Data Sharing
Security is paramount in the digital age, and Experience Cloud is your fortress against cyber threats. With robust security measures, including encryption, firewalls, and continuous monitoring, we ensure the confidentiality, integrity, and availability of your data. Experience Cloud protects your digital assets, providing you and your users with peace of mind in dynamically changing security landscape.
Experience Cloud
Our services
01
Support Portals
Create centralized platforms where customers can seek assistance, report issues, and access resources such as FAQs and knowledge bases. These portals streamline customer support processes, providing a structured environment for issue resolution.
02
Self-Service Portals
Empower customers to independently manage their inquiries, access relevant information, and perform tasks such as order tracking and account updates. These platforms enhance user autonomy, reducing the need for direct customer support intervention.
03
Partner Portals
Facilitate collaboration and communication between businesses and their partners. These platforms offer tools for lead management, resource sharing, forecasting, and performance tracking, fostering a seamless partnership ecosystem.
04
Retail B2B Portals
Retail B2B portals are specialized e-commerce platforms designed for wholesale agents, distributors, and other business entities. These platforms provide a space for wholesalers to conduct business, streamline order management, and facilitate seamless interactions among manufacturers, distributors and dealers.
05
Build Your Own (LWR)
Experience Cloud offers the Build Your Own (LWR) template. This tool allows businesses to create unique UX/UI Designs for their Salesforce Portals. Thanks to LWR, you can expose your brand identity to your audiences across all your portals and sites.
06
Lightning Components
They are the foundations for creating dynamic and responsive user interfaces. Developers can use these components to enhance the functionality and visual appeal of Salesforce applications.
07
CMS (Content Management System)
Manage and organize digital content within the platform using dedicated tools. Edit, publish, and create content in one go, no matter what platform you are using.
08
Sites
Create websites or applications to engage with their customers, partners, or communities. Share any information with the world via a custom URL that you design.
09
Bolt Solutions
Accelerate the development of industry-specific communities or portals. Bolt solutions combine Lightning apps, business process flows, and Experience Builder templates and pages in a form that is easy to build and distribute.
10
E-commerce Portals
Enable customers to conduct business transactions online. These portals simplify the ordering process, manage product catalogs, and provide a digital storefront for wholesale purchasing.
11
Broker Portal
Empower Broker selling model with digital platform across insurance and finance sector, to establish central communication hubs. Manage at scale agents and customers, enrollment processes, pipelines, administration and cases. Ensure effective partnerships with customers, agents and brokers.
12
Knowledge Base Portals
Allow users access to find answers to questions, gather product information, or troubleshoot issues independently. Knowledge base portals contain information, documentation, and resources for B2B customers.
13
Employee Portals
Facilitate employee interaction, teamwork, and access to company resources. These online platforms enhance productivity and team involvement.
14
Industry Solutions
Tailor configurations or applications to the specific needs of particular business sectors. Industry solutions provide functions that optimize business processes, reducing the need for you to customize things yourself.
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FAQ
01 What is Experience Cloud?
The Experience Cloud, formerly known as the Community Cloud, lets you create websites, portals, and communities without having to write code. With several pre-configured templates and robust capabilities for LWC and SLDS it is possible to create help centers, FAQ portals, customer account portals, partner portals, employee community, microsites, landing pages, and other customized solutions.
Experience Cloud is a native Salesforce product, which works seamlessly with other Salesforce Clouds (Sales Cloud, Service Cloud and others). This results in a much more centralized data flow and improved management of user communities.
02 What is Salesforce Lightning Design System (SLDS)?
Salesforce Lightning Design System (SLDS) is a collection of design guidelines, components, and patterns that enable developers to create visually consistent and user-friendly interfaces within the Salesforce platform. It provides a framework for designing and building responsive, accessible, and customizable applications.
03 What is LWC?
LWC stands for Lightning Web Components. It is a modern and lightweight programming model for building web components within the Salesforce platform. LWC utilizes standard web technologies like JavaScript and HTML, making it easy for developers to create reusable and efficient components that integrate seamlessly with Salesforce data and services.
04 What is LWC component?
A LWC component is a self-contained unit of functionality within the Lightning Web Components framework. It consists of a JavaScript file that defines the component’s behavior, an HTML file that defines the component’s structure, and a CSS file that defines the component’s styling. LWC components can be used to build various user interface elements, such as buttons, forms, tables, and more, and they can be easily reused and combined to create complex applications within the Salesforce ecosystem.
05 What is the Salesforce Lightning Experience?
Salesforce Lightning is a component-based framework designed for the development of Salesforce applications. Using it accelerates application development and deployment, making it ideal for use with the Salesforce mobile app. You can build apps without writing a line of code by combining ready-made and custom Lightning components.
06 What types of portals can you build?
Experience Cloud provides a versatile platform for building portals across different industries. Some types of portals that can be developed within Salesforce include:
- Support Portals that enhance customer service experiences by providing a centralized platform for issue resolution, ticket tracking, and communication between customers and support teams.
- Self-service Portals empower customers to find information, troubleshoot issues, and manage their accounts independently through a user-friendly and intuitive self-service platform.
- Retail B2B portals that facilitate seamless transactions and collaboration between retail businesses and their suppliers, allowing for efficient ordering, inventory management, and product information exchange.
- E-commerce portals that offer customers a user-friendly platform to browse products, place orders, and track shipments within an integrated e-commerce portal.
- Broker Portals that enable brokers to manage leads, access marketing materials, and collaborate with insurance providers or financial institutions through a dedicated portal designed for broker-specific needs.
- Knowledge portals are centralized repositories for valuable information, documents, and resources, promoting knowledge-sharing and collaboration within an organization or community.
- Partner Portals to facilitate collaboration between business partners, allowing for joint opportunities, deal registration, and shared resources.
- Employee Portals to enhance internal communication and workflow efficiency by providing employees with a centralized hub for HR information, training materials, and company updates.
With Experience Cloud, you can design portals that integrate with CRM data, providing comprehensive insights and fostering collaboration between dealers, customers, and partners. These portals ensure a unified and streamlined experience, optimize processes and enhance overall efficiency within the Salesforce ecosystem.
07 What does UX/ UI mean in the Salesforce ecosystem?
Salesforce tools for implementing UI/UX design empower organizations to craft powerful and beautiful user encounters. Salesforce allows businesses to tailor the interface to meet specific needs and branding requirements with various customizable components, templates, and design elements:
- Lightning Web Components
- Lightning Experience
- Build Your Own (LWR)
The cutting-edge tools and features facilitate the creation of compelling UI/UX designs that enhance the user experience across the Salesforce ecosystem.
08 What is the LWR?
The Build Your Own templates (LWR) help develop sites that load quickly and scale well. Based on the Lightning Web Components (LWC) programming model, these templates provide fully customized solutions and deliver exceptional site performance.
