Recruitment and Admission Platform for SWPS University
Headquarters: Warsaw, Poland
Students: 17,500 at undergraduate, postgraduate, and doctoral levels
Campuses: 6, located in major Polish cities
Challenges
Providing Online Service
Providing candidates and students with a high level of service in electronic form. Conducting the transition of student service system to a modern form, fully enabling tracking of learning progress, efficient and accessible.
Automation of Manual Processes
Reducing the level of labor intensity of recruitment processes by replacing the circulation of paper documents with electronic ones. Streamlining the process of obtaining data on candidates for studies and students. Ensuring smooth handling and processing of applications from candidates for studies (in one recruitment, the university records over 25,000 applications).
Effective Communication
Improvement of communication processes with Dean’s Offices, academic teachers and Scholarships service.
Solution
A recruitment platform built on Salesforce, which serves as a comprehensive recruitment portal, offering full access to its designed functionalities from both computer and mobile devices.
Solution
Detailed
Insights
Full (360-degree) view of the candidate’s profile, including: all applications, documents, processes and communication history.
Email
Management
A solution to handle issues candidates send to general university emails in order to ensure a seamless flow of information.
Status
Overview
A clear and expressive form of presenting the current status of recruitment campaigns.
Streamlined
Communication
The Salesforce system offers the possibility to establish up to 200 automatic messages for communication with candidates.
Self-Service
Portal
The recruitment portal manages cases and inquiries submitted by candidates to ensure a positive candidate experience.
Customizable
Processes
The flexibility of the recruitment procedures, documents, and certifications required from students at various stages of the recruitment process.
Student Information System (SIS)
Integration
Connecting academic, administrative, and financial information across various university departments to improve effectiveness and accuracy.
Electronic Signature
Integration
The implementation of a digital method for concluding a contract between students and the university.
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trusted partner?
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Outcomes
Improving
Candidate Experience
20% increase in the number of recruited candidates. Providing candidates with a better experience and more self-service in the new system. Better level of knowledge verification and candidate examination process management.
Better
Communication
The ability for candidates to set up dates for interviews, both in person and online. Enhancing communication between the institution and the prospective student, as well as between the various organizational units involved in the recruitment and admissions process.
Increasing
Work Efficiency
The reduction of manual processes and the need for paper documents. The time from the candidate’s application to the final admission decision is reduced. Thanks to the introduction of the possibility of concluding a digital contract, the first fully digital recruitment process was implemented.
Data-Driven
Decision-Making
The collection of a significant volume of diverse data allowed for the improvement of decision-making processes at all levels (from a single case through courses, directions, and locations, up to the university level).
Building
Strong Brand
Enhancing the reputation of the university as a cutting-edge learning institution in the marketplace.
